Keep it healthy
Baseline operational coverage for stable products with a modest change rate.
- Issue intake and triage
- Dependency and security updates
- Minor bug resolution
- Routine deployment support
- Monthly health summary
Support & Maintenance
Launch is a milestone.
Not an exit.
Aumora can remain accountable after release through a monthly support and evolution subscription, keeping the product stable while preserving momentum for useful improvements.
Subscription structure
Choose the level of continuity the product needs.
These are starter service tiers rather than fixed public packages. Response windows, included capacity and operating hours should be defined in each contract.
Maintain and improve
Operational care plus recurring capacity for small features, optimisation and product evolution.
- Everything in Essential Care
- Defined enhancement allowance
- Proactive performance review
- Regular roadmap session
- Prioritised response window
Reserved product capacity
Deeper continuity for critical platforms, live games or products with a demanding release cadence.
- Reserved engineering capacity
- Custom service levels
- Release management
- Incident coordination
- Architecture and cost reviews
Coverage areas
Operational care across the whole product.
- Monitoring and alert review
- Bug triage and resolution
- Security and dependency updates
- Third-party API and platform changes
- Backups and recovery checks where applicable
- Performance and infrastructure cost review
- Release planning and deployment
- Small enhancements and usability improvements
Boundaries
A support plan works best when “included” is concrete.
Major features, migrations, third-party fees and emergency coverage outside the agreed service window are scoped separately unless the subscription explicitly includes them.
Defined response windows
Issue severity and response expectations are agreed rather than implied.
Reserved capacity
Included maintenance and enhancement time is visible each month.
Shared operating record
Changes, incidents, releases and follow-up actions remain traceable.
Protect the product investment